Privacy policy

Last updated: March 6, 2026

Urbanor operates this store and website, including all data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Urbanor uses Shopify technology to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or any other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with it.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be associated with you or another person. Personal information does not include data collected anonymously or data that has been anonymized so that it cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information—including any inferences obtained from this information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

  • Contact Informationincluding your name, address, billing address, shipping address, phone number, and email address.
  • Financial Informationincluding credit card numbers, debit card numbers, financial account numbers, payment card information, financial account details, transaction information, payment methods, payment confirmation, and any other payment-related information.
  • Account Informationincluding your username, password, security questions, preferences, and settings.
  • Transaction Informationincluding items you view, add to your cart, save to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with Usincluding information you provide to us when you communicate with us, such as when you contact our customer service.
  • Device Informationincluding information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage Informationincluding information about how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from Youincluding when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically Through the Servicesincluding information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From Our Service Providersincluding when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Provide, Personalize, and Improve the Services.We use your personal information to provide you with the Services, including to fulfill the contract with you, process your payments, manage your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, allow you to post reviews, and provide you with a personalized shopping experience, such as by recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
  • Marketing and Advertising.We use your personal information for marketing and promotional purposes, including to send you commercial and promotional communications via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have purchased or added to your cart.
  • Security and Fraud Prevention.We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against potentially fraudulent, illegal, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for the security of your credentials. We strongly recommend that you do not share your username, password, or any other information with anyone.
  • Communications with You.We use your personal information to provide you with customer service, respond to your inquiries, offer you efficient service, and maintain our business relationship with you.
  • Legal Grounds.We use your personal information to comply with applicable law or respond to valid legal processes, including requests from public authorities, to participate in judicial proceedings, investigations, or disputes, and to enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different websites and stores. Our marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to ask us not to share your information for personalized advertising purposes. You may exercise this right here.
  • When you ask us to or consent to the disclosure of information to third parties, for example, for product shipping or through the use of social media widgets.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger, insolvency, or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal information about your access to and use of the Services to provide and improve the Services. Information you submit may be transferred to Shopify and to third parties located in other countries. For more information about how Shopify uses your data and your rights, you can review the Shopify User Privacy Policy. You may also exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or platforms operated by third parties. If you access these sites, we recommend that you review their privacy policies. We do not guarantee the security or accuracy of information on these third-party sites.

Information About Minors

The Services are not intended for minors, and we do not knowingly collect personal information about minors. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us to request its deletion.

Data Security and Retention

No security method is entirely foolproof, and we cannot guarantee absolute security. We recommend that you do not transmit sensitive information through unsecured channels.

How long your personal information is retained depends on various factors, such as the need to maintain your account, provide the Services, or comply with our legal obligations.

Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your personal information, such as:

  • Right of Access
  • Right of Deletion
  • Right to Rectification
  • Right to Data Portability
  • Right to Opt-Out of Personalized Advertising
  • Managing Communication Preferences

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the right to limit or object to the processing of your data and to withdraw your consent where it is the legal basis for processing.

Complaints

If you have a complaint about the processing of your personal information, please contact us. Depending on where you reside, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside of your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at support@urbanor.co or at the following address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, ENG, BH16 6FA, GB.