Terms of Use

Last updated: March 6, 2026

OVERVIEW

This website is operated by Urbanor. Throughout the site, the terms "we", "us", and "our" refer to Urbanor. Urbanor offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use the Services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS OF USE

By accepting these Terms of Service, you represent that you have reached the age of majority in your place of residence, or that you have given your consent to allow any minor under your responsibility to use this site.

You must not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any viruses, worms, or any other code of a destructive nature.

Any violation of these Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and adaptations to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

The headings used in this agreement are included for convenience only and will not affect these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or current. The information presented is provided for informational purposes only.

This site may contain certain historical information. This information is provided for reference purposes only.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Our product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without prior notice.

We shall not be liable to you or to any third party for any price modification, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products may be available in limited quantities and are subject to return or exchange in accordance with our Refund Policy:

https://urbanor.co/policies/refund-policy

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

SECTION 6 – ACCURACY OF BILLING INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all transactions made in our store.

For more details, please consult our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we neither monitor nor control.

You acknowledge that we provide access to these tools "as is" and "as available," without warranties of any kind.

SECTION 8 – THIRD-PARTY LINKS

Certain content or services available via our Service may include materials from third parties.

Links to third-party sites may redirect you to websites that are not affiliated with us. We are not responsible for their content or accuracy.

SECTION 9 – USER COMMENTS

If you send us feedback, suggestions, or ideas, you agree that we may use them freely, without restriction or compensation.

We may remove any content that we deem illegal, offensive, or in violation of these Terms.

SECTION 10 – PERSONAL INFORMATION

The transmission of your personal information through the store is governed by our Privacy Policy:

https://urbanor.co/policies/privacy-policy

SECTION 11 – ERRORS AND OMISSIONS

Information on our site may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these errors at any time.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

• for illegal purposes
• to violate laws or regulations
• to infringe upon intellectual property rights
• to harass or discriminate against others
• to transmit viruses or malware
• to collect personal information from other users

We reserve the right to terminate your use of the Service in the event of a violation of these rules.

SECTION 13 – LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

Use of the Service is at your own risk.

SECTION 14 – INDEMNIFICATION

You agree to indemnify Urbanor and its partners against any claim resulting from your violation of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed invalid, the remaining provisions shall remain in effect.

SECTION 16 – TERMINATION

These Terms remain in effect until terminated by either you or us.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Use constitute the entire agreement between you and Urbanor regarding the use of the Service.

SECTION 18 – GOVERNING LAW

These Terms of Use are governed by the laws applicable to international trade.

SECTION 19 – MODIFICATIONS TO THE TERMS

We reserve the right to modify these Terms at any time by posting updates on this site.

SECTION 20 – CONTACT

For any questions regarding these Terms of Use:

Email: support@urbanor.co

Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, ENG, BH16 6FA, GB